Refunds & Cancellation
Effective 25 August 2026
1. Monthly billing
Mathumi subscriptions are billed monthly in advance. The standard price is NZ$45 per month for the first active child and NZ$35 per month for each additional active child.
2. Adding a child
If you add another active child during a billing period, Mathumi may charge the prorated difference for the remainder of that billing period immediately. Future renewals will reflect the updated family size.
3. Removing a child
If you remove an active child, the subscription amount is reduced for the next renewal. The current prepaid billing period is not automatically refunded or credited simply because the child is removed part-way through that period.
4. Cancelling the subscription
You can cancel through the Mathumi billing portal. Cancellation normally takes effect at the end of the current paid billing period. You keep access until that date and no further renewal is charged after cancellation takes effect.
5. Refunds
We do not automatically provide partial-month refunds for unused time, changes of mind, reduced usage or removal of a learner during an already-paid billing period. However, this policy does not limit any refund, remedy or other right you are entitled to under applicable New Zealand law.
6. Billing errors
If you believe you were charged incorrectly, contact us as soon as reasonably possible. We will investigate genuine billing errors and correct them where appropriate.
7. Service problems
If Mathumi fails to provide the service in a way that gives rise to rights or remedies under applicable consumer law, those statutory rights continue to apply regardless of anything in this policy.
8. Chargebacks
If there is a billing problem, please contact us before initiating a chargeback where practical so we have an opportunity to investigate and resolve the issue promptly.
9. Contact
Questions about billing, cancellation or refunds can be raised through the contact details published on Mathumi or through the parent account support channel when available.
See also our Terms of Service and Privacy Policy.